Our Policies

Policies/Disclaimer

 

24 Hour Cancellation Policy

There will be a $30.00 fee for cancellations, no shows or rescheduling within 24-hours of appointment.  We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment or you may be charged a cancellation fee of $30. 

 

Groupon Voucher Policy

​If using a voucher, the massage service must be completed by the expiration date on your voucher.  NO EXCEPTIONS as you have 90 days to use your voucher from your purchased date.  Expired vouchers will be treated as a credit towards the original value of the service.  It is for NEW CLIENTS ONLY and picture ID is required.  


Appointment Policy

NO WALK-INS ALLOWED.  All services need to schedule an appointment by phone or online and with a Credit Card to guarantee your appointment.


Late Arrival Policy

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours.  Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment.  Regardless of the length of the treatment actually given, you will be responsible for the "full" session.  Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.  New Clients, please arrive 10 - 15 minutes prior to your appointment time to fill out an Intake form, as you will not be given extra time and your session will end at the time originally scheduled.


Session Time Policy

A session consists of a massage, time for you to dress, and time to communicate with the therapist, to make your visit truly customized.


Age Policy

Clients under 18 years of age must be accompanied by a parent or legal guardian to receive treatments or an Informed written consent must be provided by the parent or legal guardian. 


Gift Card Policy

Gift Cards are not refundable and must be presented at the time of service rendered.  They are the same as cash and can be used for any service provided by Divine Healing Zone but does not entitle to Member Discounts.  If lost or stolen, our gift cards are non-refundable and non-replaceable. 


Refuse of Service Policy

We retain the right to refuse service to anyone.   Any illicit or sexual suggestive behavior, remarks or advances made will result in the immediate termination of the session and will be liable for payment of the scheduled service.


Cell Phone Policy

Please turn your cell phones off when inside the premisses of Divine Healing Zone.  To preserve the tranquility, we ask our clients to maintain a quiet level of conversation and refrain from bringing children unless they are receiving treatment.


Pre-Pay Package Policy

Our Pre-paid Packages (PPC) come with terms and conditions in order to preserve your discount.  It is not a contract, non-refundable, and have an expiration.  (SEE PRICE LIST)


Grandfather Policy

A grandfather policy is a provision in which an old rule continues to apply to some existing situations while a new rule will apply to all future cases.  Those exempt from the new rule are said to have been "grandfathered in."


SERVICE & PRICING DISCLAIMER

All documented services and promotional prices featured on this website and on brochures are subject to change without notice.  Divine Healing Zone reserves the right to change pricing without notice.



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